-
Friends & Family Sample Sale FAQs
-
We've made sample goods available up to 75% off retail price to ensure they get the long life they deserve. As valued friends and family of Shinola, we invite you to this exclusive sale and encourage you to extend the invite to your own family.
Shop the sale Monday, 6/30/25 through Tuesday, 7/8/25 at 11:59pm PST with code FRIEND at checkout.
Shop the Friends & Family Sample Sale >
The Shinola Friends & Family Event is online only. Some items may have minor imperfections. All sales are final with no exchanges or returns. No price adjustments on previous orders. Please allow for 7-10 business days for processing and shippings. Discount is not combinable.
Frequently Asked Questions
1. What should I know about shipping?
Due to increased volume during the Friends and Family sale, for orders containing sample sale items please allow 5-10 business days to process orders, in addition to the shipping time.
Adding an item to your cart does not reserve that item, you must completely check out to ensure that that product is allocated to you. Due to interest and limited availability, many items will sell out.
Each order under $125 will incur individual shipping charges. Shipments cannot be combined later due to warehouse processing volumes and inventory availability during the sample sale.
2. What is the return policy for Friends and Family sale items?
There are no returns, exchanges or price adjustments for Friends and Family products. While some sample sale products may have minor imperfections, all items still uphold and reflect Shinola's high standards of craft and quality. Some imperfections include, but are not limited to, cuffed straps, creased leather goods, light blemishes on leather, and light scratches on jewelry and timepieces. Offers are only available while supplies last.
3. What if the battery dies on my timepiece?
If you purchase a timepiece and it requires a battery replacement within six months, we will take care of it, at no cost to the customer, with proof of purchase.
4. What should I know about my new Shinola timepiece from the Friends and Family sale?
- Watch boxes are not included but may be purchased separately in sale.
- Your watch is covered under the Shinola Guarantee, click here to view.
- If you need to send your watch in for a complimentary battery replacement under 6 months, please contact customer service through email, live chat, or phone (for watches in the US). Valid proof of purchase is required for repairs.
- Due to increased volume, please allow 5-10 business days to process all orders containing sample sale items. Please see chart below for shipping fees and transit time estimates.
Friends and Family Sale Shipping
Due to order volume, please allow 5-10 business days processing time on all orders containing sample sale items, plus shipping time.
ORDER
COST
METHOD
DELIVERY
Orders under $125 shipping within US
$12.95
UPS Standard Ground
7-10 Business Days + shipping time
Orders $125 and over shipping within US
Complimentary
UPS Standard Ground
7-10 Business Days + shipping time
International Shipping
Rates will be calculated at checkout
DHL
7-10 Business Days + shipping time
Expedited shipping is not available for Friends & Family Sample Sale orders. We cannot combine shipments.