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Shinola Warranties
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SHINOLA WATCH WARRANTY
The Shinola Guarantee
Every Shinola watch is assembled in our Detroit factory using premium components sourced from around the world and built to deliver years of dependable performance.
We stand behind that craftsmanship with the Shinola Guarantee—our comprehensive 5-year warranty covering defects in materials and workmanship under normal use.
To activate your Shinola Guarantee, simply register your watch after purchase. Registration allows us to verify ownership, streamline future service, and provide the best possible ownership experience throughout the life of your watch.
With proper care and periodic servicing, our well-made watches are designed to perform for decades.
Activating Your Shinola Guarantee
To receive warranty coverage, your watch must be registered through Shinola Product Registration.
Once registered, your watch is protected by the Shinola Guarantee for five (5) years from the original date of purchase. If you do not have the original proof of purchase, the Shinola Guarantee will start from January 1st of the year the watch was manufactured.
Registration also allows Shinola to:
• Verify ownership for warranty service
• Maintain your service history
• Notify you of recommended maintenance
• Provide updates and support throughout your ownership experience
What's Covered
The Shinola Guarantee covers defects in materials and workmanship for five (5) years from the original date of purchase or if not available, January 1 of the year the watch was manufactured.
If a covered defect occurs during the warranty period, Shinola will either:
• Repair your watch using genuine Shinola parts, or
• Replace your watch with the same model or, if unavailable, provide a Shinola gift card at current replacement value.
Coverage applies to all Shinola watch collections unless otherwise specified.
What Is Not Covered
The Shinola Guarantee does not cover:
• Batteries
• Straps, bracelets, buckles, or clasps
• Normal wear and tear, including scratches, dents, fading, or cosmetic
• Damage resulting from accidents, misuse, neglect, or improper handling
• Water damage resulting from misuse, improper crown operation, or use beyond the watch's rated water resistance
• Damage caused by battery replacement, repair, or servicing from Repair center not authorized on shinola.com Find Authorized List Here
• Routine maintenance and recommended factory service
• Pre-owned watches sold outside Shinola's authorized channels
• Counterfeit Shinola watches
• Loss and theft
Watch Warranty Eligibility
The Shinola Guarantee applies to watches purchased through Shinola, Shinola Outlet or an authorized Shinola retailer.
To receive warranty coverage:
• Your watch must be registered through Shinola Product Registration.
• Registration must be completed prior to warranty claims or service requests.
• Warranty service requires verification of registration and the original purchase date or manufactured date.
Watch Service Outside Warranty
If your watch requires service that is not covered under the Shinola Guarantee, Shinola will provide a repair estimate before any work begins.
No work will be performed without your approval. If we do not receive your approval within 30 days of providing the estimate, we will return your watch to you without completing the service.
Keeping Your Watch Performing for Years to Come with Factory Watch Service
A well-crafted watch is designed to last for decades with proper care and routine maintenance.
To help your timepiece perform at its best, Shinola recommends a Factory Watch Service every five (5) to seven (7) years for both quartz and mechanical watches.
Every qualifying Shinola Factory Watch Service is backed by a 2-year service guarantee.
If a defect arises from the workmanship or components replaced during a qualifying Factory Watch Service within two (2) years of that service, Shinola will repair the covered issue at no additional charge.
The Factory Service Guarantee applies only to the work performed and parts replaced during that service. It does not extend or renew the original Shinola Guarantee on the watch.
Factory service includes inspection of critical components, movement servicing, replacement of wear items as needed, performance testing, and restoration of water resistance where applicable.
Routine factory service helps:
• Maintain optimal performance
• Extend the life of the movement
• Preserve water resistance
• Reduce long-term wear
• Keep your watch performing for years to come
Requesting Watch Warranty, Battery Replacement or Factory Service
Whether your watch requires warranty repair or scheduled factory maintenance, our Detroit service team is here to help.
Visit the Shinola Repair Center online or stop by any Shinola retail store to begin the service process.
Should you require a battery replacement or work under warranty, please complete visit out Repair Center page or a Shinola retail store, or search the store locator page on Shinola.com for an "Authorized Battery Replacement Center" near you.
While they will not void the warranty, repairs and/or maintenance performed by Shinola's authorized repair partners are not covered under warranty; you will assume all cost associated with such repairs; Shinola will not provide reimbursement.
Do not send original packaging, as it will not be returned.
We're Here to Help
If you have any concerns or questions, don't hesitate to contact us. There are three ways to get in touch. Fill out the contact form on our website at Shinola.com, give us a call, or send us an email.
Monday-Friday
9AM-5PM ET
1.844.SHINOLA
SHINOLA STRAPS & BRACELETS WARRANTY
1-Year Warranty
Shinola straps and bracelets are designed to complement your watch and stand up to everyday wear. We stand behind the quality of our materials and craftsmanship with a 1-year warranty against defects in materials and workmanship.
What's Covered
The Shinola Straps & Bracelets Warranty covers defects in materials and workmanship under normal use for one (1) year from the original date of purchase.
If your strap or bracelet has a covered defect, Shinola will, at its discretion:
• Repair the strap or bracelet;
• Replace it with the same or a comparable product; or
• If repair or replacement is not possible, we will provide a Shinola gift card of at current replacement value.
Caring for Your Strap or Bracelet
Straps and bracelets are designed to be worn and enjoyed, and their appearance may change naturally over time.
Leather straps may develop patina, variations in color, creasing, and surface marks with normal wear. Metal bracelets may develop scratches and other signs of everyday use. These changes are part of normal wear and are not considered defects.
What's Not Covered
The Shinola Straps & Bracelets Warranty does not cover:
• Normal wear and tear;
• Cosmetic changes resulting from normal use, including scratches, scuffs, fading, discoloration, stretching, or patina;
• Damage caused by accidents, misuse, abuse, or neglect;
• Damage resulting from exposure to water, moisture, chemicals, or other conditions inconsistent with the intended use of the product;
• Damage caused by unauthorized alterations, repairs, or modifications.
Strap & Bracelet Warranty Eligibility
The Shinola Straps & Bracelets Warranty applies to products purchased from Shinola or an authorized Shinola retailer.
Proof of purchase is required to obtain warranty.
SHINOLA LEATHER GOOD WARRANTY
1-Year Warranty
Every Shinola leather good is thoughtfully designed and crafted with quality materials to age beautifully and endure for years to come. We are committed to working with partners in leather production who share our unwavering commitment to quality. We stand behind that commitment with a 1-year warrantyagainst defects in materials and workmanship.
What's Covered
The Shinola Leather Goods Warranty covers defects in materials and workmanship for one (1) year from the original date of purchase.
If your leather good has a covered defect, Shinola will, at its discretion:
• Repair the product; or
• Replace the product with the same or a comparable product.
If we are unable to repair or replace your product, we will provide a Shinola gift card of at current replacement value.
When possible, we will seek to repair your product before replacing it. If your leather good has sentimental value and you would prefer that it not be replaced, please let us know. We will make every reasonable effort to repair it, if possible.
Please note that while we will take care to maintain the integrity of your leather good, a repair may affect its original appearance, and we cannot guarantee that its original look and feel will be fully preserved.
Understanding Your Leather
Leather is a natural material, and variations in color, grain, markings, and texture are inherent characteristics of each piece.
With use, leather naturally develops character, including patina, discoloration, creasing, and surface scratches. These changes are part of the natural aging process and are not considered defects.
What's Not Covered
The Shinola Leather Goods Warranty does not cover:
• Normal wear and tear;
• Natural variations or changes in the appearance of leather, including patina, discoloration, creasing, and scratching;
• Damage caused by accidents, misuse, abuse, or neglect; or
• Damage caused by alterations, repairs, or service performed by anyone other than Shinola.
Warranty Eligibility
The Shinola Leather Goods Warranty applies to products purchased from Shinola or an authorized Shinola retailer.
Proof of purchase is required to obtain warranty service.
Service Outside Warranty
If your leather good requires repair that is not covered under this warranty, we will provide an estimate of any applicable charges before work begins.
No work will be performed without your approval. If we do not receive your approval within 30 days of providing the estimate, we will return your watch to you without completing the service.
Requesting Leather Service
Visit our Repair Center page or a Shinola retail store.
SHINOLA JEWELRY WARRANTY
1-Year Warranty
Every piece of Shinola jewelry is thoughtfully designed and crafted with quality materials to be worn and enjoyed for years to come. We stand behind the quality of our materials and craftsmanship with a 1-year warranty against defects in materials and workmanship under normal use.
What's Covered
The Shinola Jewelry Warranty covers defects in materials and workmanship for one (1) year from the original date of purchase.
If your jewelry has a covered defect, Shinola will, at its discretion:
• Repair the product;
• Replace it with the same or a comparable product; or
• If repair or replacement is not possible, we will provide a Shinola gift card of at current replacement value.
When possible, we will seek to repair your jewelry before replacing it.
If your jewelry has sentimental value and you would prefer that it not be replaced, please let us know. We will make every reasonable effort to repair the item, if a repair is possible. Please note that repairs may affect the original appearance or finish of the item, and we cannot guarantee that a repair will fully preserve its original look and feel.
Caring for Your Jewelry
Shinola jewelry is made using a variety of production techniques, including hand-finishing methods. As a result, each piece may have its own unique details.
Slight variations in dimensions, finishing, texture, or other handcrafted characteristics are not considered defects.
What's Not Covered
The Shinola Jewelry Warranty does not cover:
• Normal wear and tear;
• Cosmetic changes resulting from normal use;
• Slight variations in dimensions, finishing, or other handcrafted characteristics;
• Damage caused by accidents, misuse, abuse, or neglect;
• Damage caused by unauthorized alterations, repairs, or service performed by anyone other than Shinola.
Warranty Eligibility
The Shinola Jewelry Warranty applies to jewelry purchased from Shinola or an authorized Shinola retailer.
Proof of purchase is required to obtain warranty service.
Service Outside Warranty
If your jewelry requires service or repair that is not covered under this warranty, we will provide an estimate of applicable charges before any work begins.
No work will be performed without your approval. If we do not receive your approval within 30 days of providing the estimate, we will return your watch to you without completing the service.
Requesting Jewelry Service
Visit our Repair Center page or a Shinola retail store.
SHINOLA CLOCK WARRANTY
1-Year Warranty
Every Shinola clock is thoughtfully designed and crafted to bring dependable performance and enduring style to your space. We stand behind the quality of our materials and workmanship with a 1-year warranty against defects in materials and workmanship under normal use.
What's Covered
The Shinola Clock Warranty covers defects in materials and workmanship for one (1) year from the original date of purchase.
If your clock has a covered defect during the warranty period, Shinola will, at its discretion:
• Repair the clock;
• Replace the clock with the same or a comparable product; or
• If repair or replacement is not possible, we will provide a Shinola gift card of at current replacement value.
What's Not Covered
The Shinola Clock Warranty does not cover:
• Normal wear and tear;
• Cosmetic changes resulting from normal use;
• Damage caused by accidents, misuse, abuse, neglect, or improper care;
• Damage caused by improper installation, handling, or use;
• Damage caused by unauthorized alterations, repairs, or modifications;
• Batteries or other consumable components, unless the failure is caused by a defect in materials or workmanship;
• Consequential or incidental damage to other products or property.
Warranty Eligibility
The Shinola Clock Warranty applies to clocks purchased from Shinola or an authorized Shinola retailer.
Proof of purchase is required to obtain warranty service.
Service Outside Warranty
If your clock requires service or repair that is not covered under this warranty, we will provide an estimate of applicable charges, if repair is available, before any work begins.
No work will be performed without your approval. If we do not receive your approval within 30 days of providing the estimate, we will return your watch to you without completing the service.
Requesting Clock Service
Visit our Repair Center page or a Shinola retail store and we will send you packaging to protect your repair case.
SHINOLA BICYCLE WARRANTY
5-Year Frame & Fork Warranty | 1-Year Components Warranty
Every Shinola bicycle is thoughtfully designed and built for years of dependable riding. We stand behind the quality of our materials and craftsmanship with warranty coverage for the frame, fork, and components.
What's Covered
Frame & Fork
Shinola warrants the bicycle frame and fork against defects in materials and workmanship for five (5) years from the original date of purchase under normal use.
Components
Shinola warrants the original components of your bicycle against defects in materials and workmanship for one (1) year from the original date of purchase under normal use.
If a covered defect occurs during the applicable warranty period, Shinola will, at its discretion:
• Repair the affected part;
• Replace the affected part with the same or a comparable component; or
• If repair or replacement is not possible, provide an appropriate remedy based on the original purchase.
Caring for Your Bicycle
Regular care and maintenance will help keep your bicycle performing at its best. We recommend having your bicycle inspected and serviced regularly based on how often and under what conditions you ride.
Certain components naturally wear over time and may require periodic adjustment or replacement as part of normal bicycle ownership.
What's Not Covered
The Shinola Bicycle Warranty does not cover:
• Normal wear and tear;
• Tires, tubes, chains, brake pads, grips, cables, bearings, and other components that naturally wear with use, unless the issue is caused by a defect in materials or workmanship;
• Cosmetic changes resulting from normal use, including scratches, scuffs, fading, or finish wear;
• Damage caused by accidents, crashes, misuse, abuse, neglect, or improper use;
• Damage caused by improper assembly, installation, maintenance, or storage;
• Damage caused by modifications or the use of incompatible components;
• Damage resulting from repairs or service performed by an unauthorized party.
Warranty Eligibility
The Shinola Bicycle Warranty applies to bicycles purchased from Shinola or an authorized Shinola retailer.
Proof of purchase is required to obtain warranty service.
Service Outside Warranty
If your bicycle requires service or repair that is not covered under this warranty, we recommend seeking service from a local bicycle shop.
SHINOLA OTHER PRODUCTS WARRANTY
90-Day Limited Warranty
If your Shinola product is not covered by a specific warranty listed on this page, it is covered by this 90-Day Limited Warranty.
Shinola stands behind the quality of our products and warrants them against defects in materials and workmanship under normal use for ninety (90) days from the original date of purchase.
What's Covered
This warranty covers defects in materials and workmanship that occur under normal use during the 90-day warranty period.
If your product has a covered defect, Shinola will, at its discretion:
• Repair the product;
• Replace the product with the same or a comparable product; or
• If repair or replacement is not possible, we will provide a Shinola gift card of at current replacement value.
What's Not Covered
This warranty does not cover:
• Normal wear and tear;
• Cosmetic changes resulting from normal use;
• Damage caused by accidents, misuse, abuse, or neglect;
• Damage resulting from improper care, use, or storage;
• Damage caused by unauthorized alterations, repairs, or modifications;
• Loss or theft.
Warranty Eligibility
This warranty applies to Shinola products purchased from Shinola or an authorized Shinola retailer.
Proof of purchase is required to obtain warranty service.
We're Here to Help
If you have any concerns or questions, don't hesitate to contact us. There are three ways to get in touch. Fill out the contact form on our website at Shinola.com, give us a call, or send us an email.
Monday-Friday
9AM-5PM ET
1.844.SHINOLA
Previous Watch Warranties
If you purchased your Shinola watch before October 1, 2026, your warranty may differ.Eligibility and coverage are subject to the terms and conditions of the warranty in effect at the time of purchase.
If you have questions about which warranty applies to your watch, please contact Shinola Customer Service.
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