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Shinola Guarantee

Shinola is proud to offer a limited lifetime guarantee on every watch

Register your timepiece now

We believe that products should be made well and built to last. That's why we're proud to offer watches that are made to last a lifetime or longer. To back up that claim, we have an unmatched quality standard: every Shinola watch is guaranteed for life under the terms and conditions of our warranty.

Built to Last: Introducing the Shinola Guarantee

We're able to offer this guarantee because we source only the best available watch components from around the globe and rigorously examine our watches at each step of production to ensure every timepiece shipped from our factory operates with flawless precision. After all, there's a certain satisfaction in knowing your Shinola timepiece can be passed down to the next generation, and our limited lifetime warranty ensures it will be.

The Shinola Guarantee - Terms & Conditions
Every Shinola watch is guaranteed for life under the terms and conditions of our warranty. In the case of defects covered by the warranty, all components (excluding battery, leather/rubber/nylon strap and buckle) will be repaired or the watch will be replaced free of charge. If the exact model is not available for replacement, a watch of equal value and similar style will be provided. A check or money order payable to Shinola/Detroit, LLC in the amount of $25.00 as service and handling fee must be included for all warranty and repair services. The fee is subject to change.

Service Recommendation
We do recommend having your timepiece serviced every 2-3 years under our limited lifetime guarantee.

Keep things running smoothly

Shinola service menu

Quartz standard service ($75) Automatic standard service ($150) Automatic diver standard service ($200)
Operations
Check hand alignment Check hand alignment Check hand alignment
Replace caseback gasket Replace caseback gasket Replace all gaskets
Check all other gaskets (including crown and pushers) Check all other gaskets (including crown and pushers) Check spring bar and replace if necessary
Check spring bar and replace if necessary Check spring bar and replace if necessary Check crystal and bezel rotation and alignment
Check crystal and bezel rotation (if applicable) and alignment Check crystal and bezel rotation (if applicable) and alignment Check bracelet function (if applicable)
Check bracelet function (if applicable) Check bracelet function (if applicable) Inspection and diagnosis: provide recommended repairs/parts replacement
Check time keeping Inspection and diagnosis: provide recommended repairs/part replacement  
Inspection and diagnosis: provide recommended repairs/part replacement    
Movement
Check movement consumption Rate testing and regulation Rate testing and regulation
Battery replacement Power reserve test per movement specification Power reserve test per movement specification
ICU resistance testing Check manual winding function Check manual winding function
  Check automatic winding function Check automatic winding function
Water Resistance
Check ATM water resistance Check ATM water resistance Check ATM water resistance
    Condensation testing