Customer Care & FAQs

Orders may take up to 5 business days to ship regardless of the selected shipping speed during peak shipping times.Please visit our Shipping Information page for shipping costs, regional shipping details, and more.

Please reach out to Shinola customer service at 1-844-744-6652 as soon as possible and we'll do our best to change the address before it ships. A phone call or live chat is always the quickest way to make ensure we can update the address before it ships.

Orders may take up to 5 business days to ship regardless of the selected shipping speed during peak shipping times. Click here for more information.

Yes. Please allow an additional 2-5 business days processing time for orders containing monogrammed or engraved items.Once your watch, leather good, jewelry, journal has been personalized, your order will ship with the shipping method selected at checkout.

Please visit our Returns & Exchanges page for a detailed information on our return & exchange policies.

We do not offer a standard exchange process; you will need to return and make a new purchase.

We accept returns by mail or in store for items purchased from Shinola within 30 days of the purchase date excluding *these items. Orders $125 and over that ship within the United States qualify for a prepaid return label, excluding bicycles.  Items must be returned with original packaging and in new/unused condition. Products that are monogrammed, engraved, or customized cannot be returned or exchanged.

Monogrammed/engraved items and wedding bands cannot be returned or exchanged. All sales are final. We thoroughly inspect each item, and only ship items that meet our quality standards

Please use the return label and packing slip included in your original package. A mail in return label may also be printed, please see our returns page for more information.If you have any questions or no longer have these documents, feel free to contact our customer service team.Shinola only provides prepaid return labels for the contiguous United States.

For repairs in the United States, please visit our Repair Center page.For international repairs, please visit our International Repairs form.

Yes, please visit our engraving information guide here:For Jewelry Engraving (US), please visit the form here.For Watch Engraving (US), please visit the form here.

Please follow watch repair instructions.Watch battery replacements may be conducted in any Shinola retail store or authorized battery replacement center. Watch repair forms can be located here:Watch Repairs (US)Watch Repairs (International)

Please visit our watch repair cost guide here: Watch Repair Cost Guide

Click here to access our watch registration form on Shinola.com.For international watch registrations outside of the US only, please register with Shinola Headquarters address instead of personal: 485 West Milwaukee Avenue, Detroit, Michigan 48202

Looking to access your existing Shinola watch registration? Please contact Customer Service. Access to watch registration via Shinola.com accounts is temporarily unavailable.

Setting the Time (push down crown):

1. Pull the crown out away from the case, to the last position (the movement will stop)
2. Turn the crown until you are at the correct time
3. Once time is set, reseal the crown by pressing it in against the case until tight (flush against the watch case)

Setting the Date (screw down crown):

1. Pull the crown out away from the case to position II (one click)
2. Turn the crown clockwise until the date wheel shows yesterday's date 
3. Next, pull the crown out to position III (one more click - the hands will stop moving)
4. Turn the crown clockwise until you see the date wheel roll over to today's date
5. Continue to turn the crown clockwise until you are at the correct time today
6. Once time and date are set, reseal the crown by pressing it in against the case until the threads engage, and turn clockwise until tight (flush against the watch case)

Instructions to share from our watch manual:
Please refer to page 6 of our watch manual for instructions on setting the time/date on watches with push down and screw down crowns. Once you've set the time or date, always remember to reseal the crown, making sure it is flush against the case. This helps to keep dust and moisture out of your watch.

The Mechanic has a minimum 42-hour power reserve, meaning that once fully wound, it will continue to keep time for ~42 hours, at which point it will stop and need to be reset and rewound. To keep the watch ticking, the Mechanic should be manually-wound habitually, restoring the power reserve before it is completely depleted.Please visit our comprehensive guide to wind your Mechanic watch here: Mechanic Watch Winding Guide

To wind you watch, first unscrew the crown by turning it counter clockwise until the threads disengage. Next, turn the crown clockwise 30 times to return the power reserve to maximum capacity making sure not to over-wind the watch. Please visit our comprehensive guide to wind your Autmotic watch here: Automatic Watch Winding Guide

Please visit the page below to view step-by-step videos on how to change your watch strap (based on model):Watch Strap Changing Guide

Proper bracelet sizing requires special expertise and experience. If you are not familiar with bracelet sizing procedures, the pins could become damaged and that may lead to failure of the pin. We highly recommend you seek the assistance of an experienced watch technician or jeweler. You can bring your watch to any Shinola store and we'll be happy to size it for you.You can also take your watch to a local jewelry or watch repair shop. Many jewelers will size a new watch at no charge if the watch is purchased from them. However, they may charge for sizing items that are purchased from other retailers.Our Service Centers are happy to size your new purchase for you. However, you would incur shipping costs to get the watch to us, so it may be more cost effective to seek the assistance of a local jeweler. *Watches with metal bracelets that have been resized are not eligible for return or exchange

Please view our printable/downloadable watch sizing guide: Watch Sizing Guide

Please visit the Shinola Warranties page.

We are committed to making Shinola goods with as many American-made components as possible.Sometimes it's not possible…Certain parts and components are no longer made in America at the quality and scale that we require. We are always looking for opportunities to source more of our components in the US, while remaining at a price point that is accessible, which allows us to scale and ultimately create more sustainable jobs.Please see our comprehensive list of material sourcing here: Shinola Materials Sourcing Guide

Every piece of handcrafted leather is unique, and each item's individual characteristics and color will naturally mature through daily use and exposure to the elements, adding to its charm.Do not use water on lightly treated or untreated leathers as those products are vulnerable to staining. Please note that water staining may occur if the product gets saturated. Coloration can also transfer to or from the product due to friction with garments.Care instructions vary depending on leather type. Please visit our Leather Care Chart for specific care instructions.

Please visit our Leather Repair Cost Guide.

Shinola leather goods may be repaired.Please visit our Leather Repair Form (US).If you need assistance identifying what needs repair on your Shinola leather good, please visit our Leather Repair Guide.

Please visit the Shinola Warranties Page.

Please visit the Shinola Jewelry Care Guide.

We are committed to only working with partners in jewelry production that share our unwavering commitment to quality. This commitment allows us to design beautiful jewelry that is crafted to endure for years to come. To back up that commitment, any defects of the material or workmanship of your jewelry will be covered under warranty for 90 days.If we cannot repair or replace your product, a store credit will be issued for the original amount paid.The warranty does not cover damages arising from accidents or misuse, or from any alteration, service or repair performed by any other party other than Shinola.Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from shinola.com or one of our authorized retailers. If your product requires replacement, please be advised we cannot also return your original product to you. Please let us know if your product has sentimental value and you do not want the item replaced. We will honor your wishes and repair it to the best of our ability, if a repair is possible.We try to repair any item before we replace it. While we cannot absolutely preserve the original look and feel of the item, our team completes a repair to best maintain the integrity of the item.Our jewelry is made using various production techniques including many hand-finishing methods. This means each piece of jewelry is unique in its own details. Slight variations in dimensions and finishing are not viewed as defects.If a repair is required outside of warranty, you will be notified with the charges required prior to any work being done on your item.

Yes, click here to start the Shinola jewelry repair process.

Please see our Corporate Sales page for more information.

Please visit our Wholesale page for more information,