Returns & Exchanges
Frequently Asked Questions
How do I exchange an item?
We do not offer a standard exchange process; you will need to return and make a new purchase.
What is your monogramming and engraving return policy?
Monogrammed items cannot be returned or exchanged. All sales are final. Monogramming is done by hand using traditional machines, making each item unique. We thoroughly inspect each item, and only ship items that meet our quality standards.
Can I return or exchange a wedding band?
We do not allow returns or exchanges on the wedding band collection. They are custom ordered in your size.
How do I return an international shipment?
We ask you ship your item(s) by insured, traceable mail. This service is offered by UPS, FedEx, USPS, and other carriers. You are responsible for shipment costs. Please be sure to ship your return prepaid, we do not accept CODs. We highly recommend you insure your parcel and adequately protect it during shipment. Shinola is not responsible for products lost or damaged during shipment.
Please ship all items back to Shinola with a completed return return form:Shinola Returns
12280 Oakland Park Blvd.
Highland Park, MI
What is your e-commerce bicycle return policy?
When you purchase a bicycle from our website, we want to ensure that you are pleased with your purchase and experience. We understand the decision to purchase a bicycle on-line is not a casual one. It’s a substantial investment and it is costly to ship.
We ask that if you have any reservations prior to your purchase, that you please call or e-mail at firstname.lastname@example.org with your concerns and/or questions. It will be more cost-effective to deal with fit or technical inquires prior to purchase, versus after. We have confidence that our sizing chart, in conjunction with our frame design, will yield the correct size bike.
If for some reason you are not satisfied with your Shinola bicycle, you are welcome to return it within 30 days. Please note, all bicycle returns incur a 25% re-stocking fee. This fee represents all costs associated with returning a bicycle, inclusive of inspection, our custom pedal ready box, labor, warehouse handling, paperwork, and depreciation. Customers are responsible for all shipping costs both outbound and inbound. All bicycles must be returned in their original box with all accompanying materials. We cannot accept any returned bicycles in non-Shinola bicycle packaging.
Any damage incurred during a return shipment is also the customers responsibility and will be factored into the customers final credit back.