If all you need is a new battery, you can take your watch to a local jewelry or watch repair shop to have the battery replaced. You'll want to make sure the shop is able to perform an ATM pressure test procedure to ensure that your watch has been properly sealed and remains water resistant to the level indicated on the watch's caseback.
If you choose to have your watch battery replaced by a service provider other than Shinola or a Shinola authorized service center, such replacement will not void your warranty, so long as such replacement
- is performed by an experienced and legitimate watch service center
- is not performed in a negligent manner.
- is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness.
Shinola has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.
For other repairs, we've partnered with Time Central in Toronto, ON for watch repair services in Canada. To set up a repair, please contact Time Central directly at info@timecentral.com or by calling 1-800-457-7928.
Here's a link to the repair form.
China
If all you need is a new battery, you can take your watch to a local jewelry or watch repair shop to have the battery replaced. You'll want to make sure the shop is able to perform an ATM pressure test procedure to ensure that your watch has been properly sealed and remains water resistant to the level indicated on the watch's caseback.
If you choose to have your watch battery replaced by a service provider other than Shinola or a Shinola authorized service center, such replacement will not void your warranty, so long as such replacement
- is performed by an experienced and legitimate watch service center
- is not performed in a negligent manner.
- is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness.
Shinola has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.
For other repairs, we have a Shinola service center in Hong Kong. Please print out a repair form, fill it out completely, and include it in the package along with your watch.
Other Countries/Regions
If all you need is a new battery, you can take your watch to a local jewelry or watch repair shop to have the battery replaced. You'll want to make sure the shop is able to perform an ATM pressure test procedure to ensure that your watch has been properly sealed and remains water resistant to the level indicated on the watch's caseback.
If you choose to have your watch battery replaced by a service provider other than Shinola or a Shinola authorized service center, such replacement will not void your warranty, so long as such replacement
- is performed by an experienced and legitimate watch service center
- is not performed in a negligent manner.
- is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water-tightness.
Shinola has the right to determine, in its sole and absolute discretion, if any such third party battery replacement voids your warranty.
For other types of repairs, please fill out and submit this form to create a warranty or repair request and we'll email you with full instructions on how to send your watch to our service center.
Additional Inquiries
If you have any questions about the forms or would like to get in touch with our team for any reason, please reach out to customer service at