Terms of Use

Welcome to Shinola.com

www.shinola.com (collectively, the “Site”) is the official website for Shinola/Detroit, LLC, and its parents, subsidiaries and affiliates.  We encourage you to read the following terms governing your use of and purchase of products from the Site. By using the Site or by providing Personal Information to us, you agree to be bound by these Terms of Use set forth below, the Cookie Policy and Terms of Sale, and any other documents referred to therein (collectively, the “Terms”).

Modifications to these Terms

From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such changes to these Terms of Use constitutes your agreement to follow and be bound by the terms as changed.

Use and Restrictions

This Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, who are 18 years of age or older, and who are not barred from using the Site under applicable laws. You acknowledge and agree that Shinola, in its sole discretion and without notice or obligation to you, may temporarily or permanently suspend or discontinue any or all access to the Site. We may change, move or delete portions of, or may add to our Site or its Contents (hereinafter defined) from time to time, and these terms cover any subsequent changes or modifications to our Site and/or its Contents.

Other than for the purchase of merchandise from our Site, our Site and the contents of our Site (the “Contents”) are intended for personal, noncommercial use and you agree that you will not: (a) resell products purchased or make other commercial use of the products, Site or its Contents (hereinafter defined); (b) modify, reproduce, publish, transmit, distribute, display, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software; (c) collect or use any product listings or descriptions; (d) use any data mining or similar data gathering methods from the Site; (e) use, frame or utilize framing techniques to enclose any Shinola trademark, logo or other proprietary information (including images, text, layout or design) without Shinola’s express consent; or (f) except for your use of the Site as expressly permitted in these Terms, access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way. Any unauthorized use of the Site will result in you being banned in use of the Site.

Intellectual Property Rights

The Site and its Contents are protected by copyright, trademark, trade dress and other laws and Shinola owns and/or uses with permission all worldwide right, title and interest in and to the Site and its Contents.  Shinola, Argonite, Runwell, Where American is Made, and all other trademarks appearing on the Site are trademarks of Shinola or are licensed and/or used with permission.  You agree not to display or use such trademarks without Shinola’s expressed permission.

User Comments, Feedback, Postcards and Other Submissions

Any and all comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to Shinola on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Submissions") shall be and remain Shinola property.  You agree to, if requested by Shinola, assign and transfer to Shinola all rights in and derived from the Submissions that you may have including without limitation, all ownership of and rights to use, sell and commercialize the intellectual property and the right to file applications to register such rights. Shinola is not under any obligation (1) to maintain any Comments in confidence; (2) to pay to you any compensation for any Comments; or (3) to respond to any user Comments. 

By making any Submission to the Site, you agree that such Submission does not violate any right of any third party, including copyright, trademark, privacy, patent or other personal or proprietary right(s). In addition, to the extent any Submission contains your or any other person’s name, likeness, voice or biographical information (“Personal Rights”), you hereby grant and will cause such other person to grant to Shinola a transferable, non-exclusive, worldwide, royalty-free license to use such Personal Rights for any advertising or marketing of Shinola products in any medium.  You agree to indemnity and hold harmless Shinola and its affiliates and their respective officers, directors and employees against any losses, liabilities, claims and expenses (including attorneys’ fees) arising out of your account, your use this Site, your Submission and any Personal Rights contained therein.

You further agree that your Submission to the Site does not contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Submission you submit. You agree that Shinola may use and/or disclose information in your Submission consistent with the terms of the Privacy Policy.

Electronic Communications

You consent to receive electronic communications from Shinola either in the form of an e-mail set to you at the e-mail address listed on your account or by communications posted on the Site. You acknowledge and agree that any electronic communication in the form of such e-mail or posting on the Site shall satisfy any legal requirement that such communication be in writing.

Shinola Orders and Alerts are SMS messages that notify customers of order and shipping confirmation from Shinola. By subscribing, you agree to receive autodialed marketing messages to the telephone number used at the time of opt in. Consent is not required as a condition of purchasing any goods or services. In the event that you change or deactivate your mobile number, it is your responsibility to notify Shinola at 1-844-744-6652 to have your number removed. Terms & Conditions are subject to change.

How do I subscribe?

Join Shinola Alerts by texting JOIN to the short code 96713. Join Shinola Order by texting ORDER to the short code 96713. You may receive up to four (4) commercial messages per month.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.

Is it free?

Message and data rates may apply. Depending on your text plan, you may be charged by your carrier.

What if I don't want to receive any more promotional/alert messages?

At any time, you can text "STOP" to the short code 96713. This will prevent you from receiving any future text messages from Shinola Orders and Shinola Alerts.

What if I want help?

At any time, you can text "HELP" to the short code 96713. You may also call or email us at 1-844-744-6652 or customerservice@shinola.com

Carrier Information

The mobile carriers are not liable for delayed or undelivered messages.

What is your privacy policy?

You can view our privacy policy by clicking here.

Supported Carriers

AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush.

T-Mobile is not liable for delayed or undelivered messages

Your Account

You must establish an account with Shinola in order to purchase through the Site. You are solely responsible for (i) maintaining the security of your account and password; (ii) restricting access to your account; and (iii) keeping your account email address current. You are solely responsible for all activities, including without limitation, all purchases of products on the Site and posting of Submissions, that occur under your account.

You acknowledge and agree that Shinola may access, preserve and disclose your account information, Submissions, communications, and information relative to your use of the Site, and any other information under your account if Shinola is required to do so by law or legal process or if Shinola determines, in its sole discretion, that such action is necessary to protect the rights of Shinola, third parties and other users of the Site or for otherwise responding to your customer service inquiries. Shinola’s rights herein shall govern over any terms of our Privacy Policy.

Site Transactions

We reserve the right to request further identification for credit card processing on any order you place with us.  We reserve the right to change and/or refuse any order you enter on the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order; including multiple orders entered by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event we change or cancel an order, we will attempt to notify you by contacting the applicable contact information provided when the order was submitted on the Site.

Shipping

The terms and conditions for shipping can be found in Shipping Information.

Modification 

Any content offered or posted on this Site is subject to modification or discontinuation at any time and from time to time without notice or obligation to you. Without limiting the foregoing, Shinola reserves the right, in its sole discretion, to charge fees for the use or purchase of, or access to, any products, services or Content offered through the Site, at any time from time to time.

Terms of Sale

All product sales from the Site are governed by the Returns & Exchanges policy and the Shipping Information that is posted on the Site. You should refer to such policies and review the same. By ordering and/or accepting delivery of the products, you agree to be bound by said policies.  The policies are subject to change without notice and you review the same before you purchase any product. 

Warranties and Disclaimers

The Site, Submissions and content provided via the Site are provided on an “as is” and “as available” basis with no warranty of any kind. To the maximum extent permitted by law, Shinola disclaims all representations, warranties and conditions, express or implied with respect to the Site, Submissions, the content and any products or services, including without limitation, warranties or conditions of merchantable quality, merchantability, durability, fitness for a particular purpose, title, non-infringement, and implied warranties or conditions arising from course of dealing or performance, unless otherwise specifically set forth in the Shinola Guarantees.  

The material displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy. We reserve the right to revoke offers or correct errors or inaccuracies or omissions.

Limitation of Liability

To the maximum extent permitted by law, Shinola and its parent, subsidiary companies and/or any of its affiliated entities (the “Shinola Group”) exclude all liability for any damages (howsoever arising, including without limitation through contract, tor (including negligence), breach of statutory duty or otherwise) arising out of or in connection with your access to (or inability to access) or use of the Site and its contents. All conditions, warranties and other terms which may be implied by statute, common law or otherwise are hereby excluded to the maximum extent permitted by law. In no event shall the Shinola Group or their respective officers, directors, contractors, employees or agents be liable for: (i) any indirect, special, or consequential loss or damage, or (i) loss of profit, (iii) loss of business, (iv) loss of contract, or (vii) loss of data, in each case, incurred by any user in connection with the Site, any sites linked to it and any materials posted on it, even if Shinola has been previously advised of the possibility of such damage. Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury arising from our negligence, any breach of the obligations implied by applicable law, or for any fraud, or fraudulent misrepresentation or any other liability to the extent it cannot be waived or limited under applicable law.

Governing Law and Jurisdiction

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the State of Michigan. The courts at the registered office of Shinola will have exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Site. Shinola reserves the right to bring proceedings against you for breach of these Terms of Use in your State of residence or any other relevant State.

Invalidity

If any provision of these Terms of Use are held to be invalid, illegal or unenforceable in any jurisdiction, the same will not affect the effectiveness or validity in other jurisdiction or the effectiveness of any other provision herein.

Accessibility Statement for Shinola.com

Shinola.com is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We endeavor to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Shinola.com website, please don’t hesitate to contact us at or accessibility@shinola.com for assistance.

Questions

If you have any concerns about material which appears on the Site or these Terms of Use, please contact us by emailing at: customerservice@shinola.com or by writing to:

Shinola/Detroit, LLC
C/O Customer Service
485 W. Milwaukee Ave
Detroit, MI 48202

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