Returns & Exchanges

Returns We accept returns by mail or in store for items purchased from Shinola within 30 days of the purchase date excluding *these items. Orders $125 and over qualify for a prepaid return label excluding bicycles. Items must be returned with original packaging and in new/unused ...

Can I change or cancel my order?

Orders can only be canceled or modified within minutes of placing the order. If you need to cancel your order, please reach out to Shinola customer service (M-F 8:30a-6:00p EST) by phone or text message at 1-844-744-6652.

Return Policy For Monogrammed, Engraved, and Customized Items

Monogrammed/engraved items and wedding bands cannot be returned or exchanged. All sales are final. We thoroughly inspect each item, and only ship items that meet our quality standards