FAQ

Most Frequently Asked Questions This Season

1. How do I get my product repaired or serviced?
2. Track my order

Shipping

1. Do monogrammed items take longer to ship?
2. Shipping Information
3. Track my order
4. International Shipping
5. How do I change the shipping address on an order?
6. How long will it take to receive my order once it ships?
7. Do engraved items take longer to ship?

Returns & Exchanges

1. Returns & Exchanges
2. Can I change or cancel my order?
3. Return Policy For Monogrammed, Engraved, and Customized Items

Repairs & Servicing

1. Shinola - Repair Forms - US
2. Shinola - Repair Forms - International
3. Engraving Form - Reference Guide
4. Quartz and Mechanical Watch Servicing

Shinola Hotel

1. Shinola Hotel Information

Other Policies

1. Shinola Corporate Sales
2. Shinola Factory Tours
3. Becoming an Authorized Retailer
4. How do I submit a copyright infringement claim?