As we continue to adjust to the impacts of the COVID-19 pandemic, we have made the decision to suspend operations at our headquarters for repairs and production until at least June 1st. We sincerely apologize for any inconvenience this has caused you, and we will work diligently to get your cherished product back to you as soon as possible if currently in repairs. We will be extending our return policy to 60 days from date of purchase starting March 20th, 2020.
We accept returns by mail or in store for items purchased from Shinola within 30 days of the purchase date. Orders $95 and over qualify for a prepaid return label. Orders under $95 that are returned using the provided label will be assessed an $8 return shipping fee. Items must be returned with original packaging and in new/unused condition. Products that are monogrammed, engraved, or customized cannot be returned or exchanged. Eligible refunds will be processed to the original method of payment or Shinola gift card if preferred. Physical or electronic gift cards cannot be returned. Other restrictions may apply.
Returning by mail
If you have a Shinola.com account, you can start your return by clicking here. If you do not have an account, you can start your return by clicking here for a prepaid UPS return label. Your return will be processed in 2-5 business days of receipt. Please make sure to include a completed return form.
Returning in store
You can bring your items to any Shinola store for a return. Please make sure to bring the packing slip or invoice for online orders. If the item was purchased in store, make sure to bring your receipt or gift receipt. If the order was purchased using PayPal or Amazon Payments, we can refund to the original method of payment if shipped to our factory for return, otherwise, we will refund to a Shinola gift card. Orders placed with Affirm online cannot be refunded in store.
Frequently Asked Questions
How do I exchange an item?
We do not offer a standard exchange process; you will need to return and make a new purchase.
What is your monogramming and engraving return policy?
Monogrammed items cannot be returned or exchanged. All sales are final. Monogramming is done by hand using traditional machines, making each item unique. We thoroughly inspect each item, and only ship items that meet our quality standards.
Can I return or exchange a wedding band?
We do not allow returns or exchanges on the wedding band collection. They are custom ordered in your size.
How do I return an international shipment?
We ask you ship your item(s) by insured, traceable mail. This service is offered by UPS, FedEx, USPS, and other carriers. You are responsible for shipment costs. Please be sure to ship your return prepaid, we do not accept CODs. We highly recommend you insure your parcel and adequately protect it during shipment. Shinola is not responsible for products lost or damaged during shipment.
Please ship all items back to Shinola with a completed return form:
12280 Oakland Park Blvd.
Highland Park, MI 48203 USA
What is your bicycle return policy?
When you purchase a bicycle from Shinola/Detroit, we want to ensure that you are pleased with your purchase and experience. We understand the decision to purchase a bicycle on-line is not a casual one. It’s a substantial investment and it is costly to ship.
We ask that if you have any reservations prior to your purchase, that you please call or e-mail us with your concerns and/or questions. It will be more cost-effective to deal with fit or technical inquires prior to purchase, versus after. We have confidence that our sizing chart, in conjunction with our frame design, will yield the correct size bike.
If for some reason you are not satisfied with your Shinola bicycle, you are welcome to return it within 30 days. Please note, all bicycle returns incur a 20% re-stocking fee. This fee represents all costs associated with returning a bicycle, inclusive of inspection, our custom pedal ready box, labor, warehouse handling, paperwork, and depreciation. Customers are responsible for all shipping costs and all bicycles must be returned in their original box with all accompanying materials.
Any damage incurred during a return shipment is also the customers responsibility and will be factored into the customers final credit back.