Shinola stands behind the quality and workmanship our products. If for any reason you are not completely satisfied with your purchase, it can be returned in new condition with proof of purchase within 30 days for a refund or exchange. After 30 days, or without proof of purchase, jewelry in new condition is eligible for exchange or gift card only. We offer repair and refurbishing of Shinola jewelry which are assessed on a case by case basis. Charges may apply to some repairs. You will be advised of any necessary charges prior to executing the repair. Please contact: firstname.lastname@example.org for repair needs and instructions for shipping your item.