*Orders placed between November 11th to December 15th are eligible for return until January 15th, 2020.
*For orders placed after December 15th the normal 30 day return policy applies.
U.S. orders over $95 (excluding bicycles) purchased at Shinola.com are eligible for free returns within the first 30 days of purchase with receipt or proof of purchase.
Orders under $95 that are returned using the provided prepaid shipping label will be assessed an $8 return shipping fee.
Items must be returned with original packaging and in new/unused condition.
Products that have been monogrammed, engraved or customized may not be returned or exchanged.
Eligible refunds will be processed to the original form of
payment or to a gift card if preferred.
Gift Cards can be returned to the original form of payment
Other restrictions may apply.
If you received a gift of $95 or more that was purchased on Shinola.com, please contact Shinola Customer Service for your pre-paid return shipping label.
- For U.S. orders over $95, click here to print your pre-paid return label.
- Click here to print a Return Form. Fill out the Return Form completely.
- Use your original Shinola.com box, or any plain, unmarked cardboard box to ship your return.
- Attach your new return label to the shipping box.
- Place a completed Return Form in the shipping box.
For returns on U.S. orders under $95, or returns from Canada:
- Please be sure to ship your item by insured, traceable mail. This service is offered by FedEx, UPS, USPS and other carriers.
- You will be responsible for shipment costs. Please be sure to ship your item prepaid (no CODs allowed).
- We highly recommend you insure your parcel and adequately protect it during shipment. Shinola is not responsible for products lost or damaged during shipment.
Please send all items back to Shinola with a completed Return Form to the following address:
485 W. Milwaukee St.
Detroit, MI 48202